Isles of Scilly Travel Contact
If you have any questions please don’t hesitate to contact us and we’ll do our best to help you.
sales@islesofscilly-travel.co.uk
LIVE CHAT AVAILABLE
Monday to Thursday | 08:30 – 12:00 | 14:00 – 16:30
Friday | 09:00-12:00 | 14:00 – 16:30
Contact our Passenger Relations Team
We’re here to help
If you have any questions please don’t hesitate to contact us and we’ll do our best to help you.
Phone lines are open:
(Please note opening hours may vary)
Monday : 0900 – 1645
Tuesday : 0900 – 1645
Wednesday : 0900 – 1645
Thursday : 0900 – 1645
Friday : 0900 – 1645
Saturday : Closed *
Sunday: Closed
*During peak season and busier periods, travel centre representatives will be available via email.
St Mary’s Hub
Summer opening times from Monday March 17th, 2025, till Saturday 8th November2025.
• Monday to Friday 09:00 till 15:00.
• Saturdays 09:00 till 15:00.
• Closed on Sundays.
Weighbridge Ticket office
March, April & October 2025 opening times to the public, Monday to Saturday 07:00 till 09:00 on sailing days.
From Friday 18th of April 2025 till September 2025 opening times:
• Monday to Friday 07:00 till 11:45, 13:00 till 15:30
• Saturdays 07:00 till 09:00.
• Closed on Sundays.
Please note: The Hub & Weighbridge will not open on double sailings and the opening time of the Weighbridge ticket office will vary depending on sailing time of Scillonian.
Freight
Please visit Isles of Scilly Freight for freight contact details.
Customer service
If you have any concerns or queries, please email customerservices@islesofscilly-travel.co.uk or alternatively write to Customer Services, Isles of Scilly Steamship Company Ltd, Steamship House, Quay Street, Penzance, TR18 4BZ.
Please mark all correspondence for the attention of Customer Services Department and include your booking reference number, passenger name and date of travel. This will assist us in locating your booking.