We are seeking an applicant to join us as a passenger services assistant. You’ll be working as part of a small and busy team on St Mary’s Quay.

Duties include:

• Checking-in passengers prior to boarding the Scillonian III
• Dealing with general customer enquiries
• Ensuring customer service levels are met and maintained
• Processing, updating, creating and maintaining computer and manual records
• Providing assistance to passengers when required

Essential requirements:

• A good general education, excellent communication, customer services and computer skills
• You should have a positive attitude and be flexible towards working hours
• You should have good time management skills and be capable of prioritizing a busy workload
• Candidates will have experience of customer service on a face-to-face basis

Hours:

• General hours are 3pm to 4:45pm, on a roster basis
• Sessions may be slightly earlier (or occasionally later) on some dates, particularly Saturdays during the summer
• Requirement to do a minimum of 6 hours per week (or 4 shifts)
• Seasonal part time position, hours available will vary according to seasonal demand
• The job will start on the 17th March 2025 and will end October/November 2025

Benefits:

• Discounted travel
• 30 days paid holiday (pro-rata including bank holidays)
• Workwear and training provided